Contact Us

We're here to help! Reach out to us for support, questions, or to learn more about our services. Our team is available 24/7 to assist you with your healthcare needs.

Call Us

Available 24/7 for emergencies and urgent care

General Support:
+1-800-MEDICARE

Emergency Line:
+1-800-911-HELP

Email Us

Send us a message and we'll respond within 24 hours

General Inquiries:
support@drgemmedical.com

Medical Questions:
medical@drgemmedical.com

Live Chat

Chat with our support team in real-time

Hours:
Monday - Friday: 8 AM - 8 PM EST
Saturday - Sunday: 10 AM - 6 PM EST

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

First Name *

Please provide your first name.

Last Name *

Please provide your last name.

Email Address *

Please provide a valid email address.

Phone Number

Subject *

Please select a subject.

Urgency Level

Message *

Please provide a message.

I agree to the Privacy Policy and consent to the processing of my personal data *

You must agree to our privacy policy.

Frequently Asked Questions

Quick answers to common questions

Most consultations can be scheduled within 15-30 minutes. For urgent care, we typically have doctors available immediately. Emergency cases are prioritized and seen within 5 minutes.

We accept most major insurance plans including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealth, and Medicare. We also offer affordable self-pay options for uninsured patients.

Yes, our licensed physicians can prescribe most medications and send prescriptions directly to your preferred pharmacy. Controlled substances may have additional restrictions based on state regulations.

Absolutely. We are HIPAA compliant and use military-grade encryption to protect all patient information. Your medical records and personal data are completely secure and confidential.

You just need a device with internet access (smartphone, tablet, or computer) and a camera/microphone for video calls. Our platform works on all modern browsers and mobile devices.

Didn't find what you're looking for?

Ask Us a Question

Medical Emergency?

If you are experiencing a life-threatening emergency, please call 911 immediately or go to your nearest emergency room.

For urgent but non-emergency medical issues, you can reach our urgent care line at +1-800-911-HELP

Our Hours

We're here when you need us

General Consultations

Monday - Friday 6:00 AM - 11:00 PM EST

Saturday - Sunday 8:00 AM - 10:00 PM EST

Urgent Care

Every Day 24/7 Available

Emergency Response Within 5 minutes

Always Open

Customer Support

Monday - Friday 8:00 AM - 8:00 PM EST

Saturday - Sunday 10:00 AM - 6:00 PM EST

Contact Us

Call Us

Email Us

Live Chat

Send Us a Message

Frequently Asked Questions

How quickly can I see a doctor?

What insurance do you accept?

Can you prescribe medications?

Is my information secure and private?

What technology do I need for a consultation?

Medical Emergency?

Our Hours

General Consultations

Urgent Care

Customer Support